Faculty Customer Charter

• Ensure that every customer transaction at the counter can be completed within 5-15 minutes.

• Resolve customer complaints within 14 working days.

• Ensure that students graduate within the allowed period.

• Provide consultation space for students for at least 2 hours a week.

• Inform students of coursework scores no later than 1 week before the final examination.

• Provide quality teaching and learning (T&L) services using current technology.